General Terms and Conditions of Use and Sale (T&Cs)

1. Purpose and scope

These General Terms (hereinafter "T&Cs") govern the use of the Audit Énergie Vente platform (hereinafter "the Platform"), accessible at https://auditenergievente.fr, published by Mr. Monir Nezrabi (hereinafter "the Publisher" or "AEV").

The Platform is a marketplace enabling the connection between:

• Individuals or professionals wishing to have an energy audit performed (hereinafter "Clients")
• Independent certified property surveyors (hereinafter "Auditors")

AEV acts solely as a technical intermediary and trusted third party for payment. AEV is neither the seller nor the performer of the energy audit service.

Any order placed on the website implies unreserved acceptance of these T&Cs by both the Client and the Auditor.

2. Service description

The service offered by AEV includes:

1. Geolocated search for available Auditors
2. Booking of intervention time slots
3. Payment security via Stripe (escrow funds)
4. Transmission and hosting of the finalized audit report

The Auditor is solely responsible for setting their availability. The "matching" (connection) is performed by algorithm based on the property location and available time slots entered by the Auditors.

3. Pricing and payment terms

3.1. Audit prices

Energy audit prices are fixed and vary according to the habitable surface area of the property (square meter brackets). The applicable price is that displayed in Euros including all taxes (TTC) on the Platform at the time of order validation by the Client. This price is firm and final.

3.2. Secure payment and escrow (Stripe)

Payment is made exclusively by credit card via Stripe. The amount is immediately charged to the Client's card upon booking. The funds are then held in escrow on the AEV platform account managed by Stripe until mission validation. This method guarantees transaction security for both parties.

3.3. Platform Remuneration and Payment Terms

3.3.1. Business Referral Commission

In exchange for the matchmaking services, booking management, payment interface and administrative tools provided by the Platform, the Auditor agrees that a commission of 15% (fifteen percent) will be deducted by AEV from the total amount (including VAT) of each Order made via the Platform. This commission is due upon Order validation and effective payment by the Client. It remunerates the intermediation service provided by AEV.

3.3.2. Payment Mechanism (Split Payment System)

Financial flows are operated by the Payment Service Provider (PSP) Stripe, via its 'Connect' service. The Auditor acknowledges and accepts the following operation:

• The Client pays the full service price (100%) via the Platform's secure interface.
• The PSP automatically splits the funds ('Split Payment'):
  • 85% of the amount is allocated to the Auditor's Stripe account (Net Amount Transferred).
  • 15% of the amount is transferred to AEV's Stripe account as commission.
• The Auditor only receives the Net Amount Transferred (Total price minus Commission) in their final bank account.

3.3.3. Commission Invoicing

In accordance with the invoicing mandate, two separate accounting documents are generated for each transaction:

• An invoice issued in the name and on behalf of the Auditor to the end Client, for the total amount of the service (Audit).
• An invoice issued by AEV to the Auditor, corresponding to the 15% commission amount. This invoice serves as accounting proof for the Auditor's expenses.

3.3.4. VAT Exemption (Micro-enterprise Status)

The Platform Publisher (AEV) currently benefits from VAT exemption (article 293 B of the French Tax Code), the 15% commission is invoiced net of tax. VAT is not applicable on the commission charged by AEV. If the Publisher becomes subject to VAT, the applicable rate will be added or included according to new provisions communicated.

3.4. Fund release (end of mission)

Although the split is defined at the time of payment (see 3.3.2), the actual transfer of funds to the Auditor's bank account is conditional on mission completion. The release is triggered automatically upon availability of the audit report on the Platform. The upload of the audit report (PDF format) by the Auditor to their dedicated space constitutes validation of mission completion.

4. Audit completion and responsibilities

4.1. Auditor obligations

The Auditor declares on their honor to hold the mandatory certifications and up-to-date RC Pro insurance. They commit to honoring the appointment, performing the audit in accordance with regulations and providing the report within deadlines.

Auditor absence : In case of cancellation by the Auditor or no-show at the appointment, the Client is fully refunded (100%). AEV reserves the right to sanction the Auditor (warning or exclusion).

4.2. Client obligations

The Client commits to providing accurate information and allowing access to the property at the reserved time slot.

Client absence (No-Show) : If the Auditor travels but cannot access the property (Client absent, missing keys, etc.), the service is considered completed. The full order amount remains due and no refund will be made. The Auditor must provide proof of travel (geolocation or timestamped photo).

4.3. Limitation of AEV liability

In accordance with Article L.111-7 of the Consumer Code, AEV acts as a platform operator. AEV cannot be held responsible for:

• The quality, accuracy or conclusions of the audit report (exclusive responsibility of the Auditor)
• Delays or cancellations by the Auditor
• Non-compliance of documents provided by the Auditor (although AEV performs documentary verifications)

5. Right of withdrawal

5.1. Cancellation conditions (Commercial rules)

The Client may cancel or modify their reservation via their personal space according to the following conditions:

• Cancellation more than 24h before appointment : Free cancellation. The Client is fully refunded (100%).
• Cancellation less than 24h before appointment : A penalty of 50% of the total amount including VAT is retained as compensation for the Auditor and processing fees. The Client will only be refunded 50% of the amount paid.

5.2. Legal right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, the Client has 14 days to withdraw. However, if the Client books an intervention for a date before the end of this 14-day period, they expressly request immediate execution of the service. In accordance with Article L.221-28 of the Consumer Code, they waive their right of withdrawal once the service is fully performed (visit completed).

6. Data protection

Personal data is processed for contract execution and fraud prevention. Details are available in our Legal Notice.

7. Mediation and disputes

In case of dispute with AEV, the Client may freely contact the mediator:

CM2C - 49 rue de Ponthieu, 75008 Paris
Tel : 01 89 47 00 14
Website : https://www.cm2c.net
Email : litiges@cm2c.net

In case of dispute over the technical content of the audit, liability rests exclusively with the Auditor.